WHOLESALE TERMS & POLICIES
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phone: M-F, 9-6 PST (509) 768-7130
Opening orders minimum: $150 +
Re-order minimum: $100+
Payment can be made directly through checkout at neicyfrey.com.
Email and phone orders: Payments will be made via credit card and charged at the time of shipping.
Orders are shipped within 2 weeks from the time we receive your order. Specific ship dates are available upon request. Please contact us regarding your delivery date. Holiday orders ar shipped by a specified date each season.
All products must be sold in their original packaging. Grouped sets may not be broken up for individual sale. Failure to comply will result in losing your account with us.
Shipping costs are charged at the time of shipment and will be included in your final invoice. Most domestic orders ship via UPS Ground or USPS Priority. Other carriers or use of your own shipping account is available upon request. We are not responsible for carrier delays.
We do not accept wholesale returns except for items damaged in transit, or for incorrectly shipped merchandise. Please notify us (with photo documentation) of damaged items within 3 business days of receiving the product and we will replace at no charge.
Please notify us via e-mail or phone within 24-hours of placing your order to cancel or change it. Cancellations and changes after this time are subject to a 20% restocking fee in addition to shipping costs.
All of our products are made in the USA, using local vendors whenever possible.
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