CUSTOMER SERVICE, SHIPPING & RETURNS
PRODUCTION & SHIPPING
Production time for all giclees is 7 - 10 business days plus transit time.
INTERNATIONAL: You will be responsible for any additional customs fees and/or taxes that are required for imports to your country.
SHIPPING FEES cover the cost of postage, packing materials, labor and stocking. Basic shipping costs are calculated at checkout.
SHIPPING LARGE ART PIECES: When you check out you are paying an estimate shipping charge. I will send you an invoice for any extra shipping charges, which will need to be paid before your package is shipped.
All sales at Neicy Frey Art & Design are final.
If we've made a mistake in our listing or our product delivery, we will make sure that you end up with the correct artwork!
Please be aware that colors are not always easy to represent on a computer or phone screen. We do our best to show you an accurate image of the art you are buying, but sometimes the image colors will vary from screen to screen. If you are not sure if the colors you see in a painting are exactly what you want, please ask for more photos, or ask for a Pantone or paint swatch match.
We strive for excellent printing quality in all of our products. Each piece is examined before being shipped, but on a very rare occasion a mistake could slip past us, or your purchase could be damaged in transit. If your artwork arrives with a defect or damage, please contact us within 3 days of delivery date at firstname.lastname@example.org. We will contact you within 48 hours to resolve the issue. Please include the following in your email:
-images of the damaged print
-images of the damaged packaging
-contact name and phone number
PLEASE DO NOT SHIP ANYTHING BACK UNTIL YOU SPEAK WITH US
If we agree to accept the return, we will provide you with a shipping address and pre-paid shipping label. You will be responsible to send the artwork back to our studio before we can process an exchange. We only process exchanges for the exact originally purchased artwork.
Please contact me directly about representation, licensing or wholesale orders. Items may not be purchased for resale without my express consent.